Family members, coworkers, and classmates who provide occasional PC support can use Quick Assist to view another person's screen and guide a fix remotely. Microsoft Quick Assist connects the two computers with a temporary code, and the person receiving help decides whether to share their screen or grant control.
How does a support session start?
The helper creates a connection code in Quick Assist and shares it with the person who needs help. That person enters the code on their computer to begin the connection. At least one of the two computers must be signed in to a Microsoft account.
The helper can initially see the other computer's screen. To interact with it, they send a request for control; the person receiving help must approve it. This separates screen viewing from hands-on troubleshooting, so the helper does not take control automatically when the session begins.
- Generate a code and share it with the other person.
- Enter the code on the computer receiving support.
- Approve a separate request if remote control is needed.
Pointers and annotations
Quick Assist includes on-screen guidance tools for explaining where to click or what to change. The helper can point to an area with a laser, choose a different laser color, or add annotations using text and drawings. These marks make instructions visible on the shared screen while the two people work through an issue.
- Use the laser pointer to call attention to a screen area.
- Change the pointer color or mark the screen with text and drawings.
Managing the connection
A Quick Assist code remains valid for 10 minutes, so an expired code requires generating another one. During support, either person can pause the session and resume later, or close it when the task is finished.
Pros
- A temporary code starts the remote support session
- Control requires a separate request and approval
- Laser pointer and text or drawing annotations clarify instructions
- Sessions can be paused or ended
Cons
- At least one computer must be signed in to a Microsoft account
System requirements: Windows 10, Windows 11 · Microsoft Edge WebView2 is required
Can the helper control the computer as soon as the screen is shared?
No. The helper must request control, and the person receiving help must approve.
What happens when the connection code expires?
The helper needs to generate and share a new code; each code is valid for 10 minutes.
Can Quick Assist point out an item without taking control?
Yes. The helper can use the laser pointer or add text and drawing annotations to the shared screen.