Collected diagnostics for support or a clean slate for reinstalling Malwarebytes are the main outcomes. Malwarebytes Support Tool is a troubleshooting utility for problems with Malwarebytes apps on Windows, including scan and update issues.
Choose a troubleshooting path for a Malwarebytes problem
The tool runs without installation and starts with a choice of the problem you are experiencing. It covers issues with Malwarebytes Protection or Privacy apps, including scan and update problems. If you already have a technical-support ticket, follow the directions shown in the tool. Without a ticket, it can recommend creating one and guide you through that process.
This workflow gives support staff information about a specific Malwarebytes problem instead of requiring you to locate product files yourself. The Support Tool is for diagnosing and repairing Malwarebytes-related issues; it does not replace the Malwarebytes app used for everyday protection.
Collect product logs for technical support
An option in the advanced tools gathers logs created by Malwarebytes products and sends them to technical support. Use it when support needs diagnostic details about an issue such as a failing scan, an update error, or trouble running a Malwarebytes app. The resulting information is intended for troubleshooting, not as a simplified report of threats found on the computer.
Remove Malwarebytes traces or restore Windows Services
The cleaner removes traces of Malwarebytes products from the computer, clearing the way for a fresh installation when an existing setup is causing problems. This is a cleanup step; a new Malwarebytes installation is separate.
A separate advanced option restores Windows Services to their default states. That setting can address problems involving altered services when a Malwarebytes product is not working as expected.
Pros
- Collects Malwarebytes product logs for technical support
- Removes traces of Malwarebytes products before a clean install
- Can restore Windows Services to their default states
Cons
- It is limited to troubleshooting Malwarebytes products on Windows
- Requires Microsoft .NET Framework 4.0.3 or higher
System requirements: Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 11 · RAM: 2048 MB (64-bit OS) · CPU: 800 MHz or faster with SSE2 · At least 100 MB free disk space · Microsoft .NET Framework 4.0.3 or higher · Recommended screen resolution: 1024×768 or higher
What does Malwarebytes Support Tool do?
It troubleshoots problems with Malwarebytes apps, collects product logs for support, removes product traces, and can restore Windows Services to their default states.
Does the tool install Malwarebytes again after cleanup?
No. Its cleaner removes Malwarebytes product traces so a fresh installation can be made separately.
How do I send diagnostic information to Malwarebytes support?
Use the log-collection option in the advanced tools. If you have a support ticket, follow the directions shown in the tool.